Data deletion instructions
What to include
- The workspace or business name.
- The verified account email or other account identifier used for the workspace.
- Which data should be deleted, if you are requesting deletion of only part of a workspace.
- A safe way for the workspace owner to receive a confirmation.
How we process a request
We verify that the requester is authorized to act for the workspace, identify the requested records, and confirm the result. We delete or de-identify CloudVisan data that is no longer required for the service, security, accounting, dispute handling, or legal obligations. Some limited records may be retained for those reasons and then removed under the applicable retention schedule.
WhatsApp and connected-provider data
CloudVisan does not own a customer’s WABA or phone number. Deleting CloudVisan records does not automatically delete records held by Meta or another connected provider. The customer may need to remove those records in the provider’s own controls. CloudVisan will not silently disconnect, migrate, or reassign a customer-owned WhatsApp asset.
Support contact
Use the CloudVisan support page to start a request. Include only the minimum information needed for verification.